Resource center
Find practical equipment guidance, digital ordering access and documentation resources in one place.
Patient & caregiver education
Choose a guide below. Call Prime Care if you need product-specific instructions or hands-on assistance.
Safe use, brakes, footrests, transfers and routine checks.
View or download guide →Placement, height adjustment, transfers, cleaning and safety.
View or download guide →Lift preparation, sling positioning, transfers and caregiver safety.
View or download guide →Shower chairs, transfer benches and bathroom safety.
View or download guide →Alternating pressure pads, low-air-loss surfaces, setup and routine care.
View or download guide →Assembly, treatment steps, cleaning and storage.
View or download guide →Controls, charging, transfers and safe operation.
View or download guide →Canes, walkers and rollators: fit and safe use.
View or download guide →For healthcare professionals
Submit an electronic DME order, complete documentation and follow its status online.
Open ParachuteDownload the clinician packet for power wheelchair and scooter mobility evaluations, chart-note requirements and the standard written order.
View or download PMD packet (PDF) →Review eligibility, medical-necessity guidance and the required insurance documents.
Clinician resource center →Insurance documents →Fax signed orders and supporting chart notes to (518) 456-6193.
Questions? Call (518) 456-6192 →We are here to help
Call our team and we will help locate the correct patient guide or clinician documentation.