Resource center
Find practical equipment guidance, digital ordering access and documentation resources in one place.
Patient & caregiver education
Choose a guide below. Call Prime Care if you need product-specific instructions or hands-on assistance.
Safe use, brakes, footrests, transfers and routine checks.
View or download guide →Placement, height adjustment, transfers, cleaning and safety.
View or download guide →Lift preparation, sling positioning, transfers and caregiver safety.
View or download guide →Shower chairs, transfer benches and bathroom safety.
View or download guide →Alternating pressure pads, low-air-loss surfaces, setup and routine care.
View or download guide →Assembly, treatment steps, cleaning and storage.
View or download guide →Controls, charging, transfers and safe operation.
View or download guide →Canes, walkers and rollators: fit and safe use.
View or download guide →For healthcare professionals
Submit an electronic DME order, complete documentation and follow its status online.
Open ParachuteComplete the fillable order form and have the prescribing clinician sign it electronically before sending it with supporting documentation.
View or download order form (PDF) →Download the clinician packet for power wheelchair and scooter mobility evaluations, chart-note requirements and the standard written order.
View or download PMD packet (PDF) →Review eligibility, medical-necessity guidance and the required insurance documents.
Clinician resource center →Insurance documents →Fax signed orders and supporting chart notes to (518) 456-6193.
Questions? Call (518) 456-6192 →We are here to help
Call our team and we will help locate the correct patient guide or clinician documentation.